Terms of Service

Scope of work

All project scopes are defined on the discovery call and documented in a written proposal before any work begins. Changes to scope during a project are handled through a change order process — we will always tell you the cost and timeline impact before proceeding.

AI-ops audit

The AI-ops audit is a fixed price of $2,500. It delivers a prioritised roadmap, one working automation and one handover call, within 14 days of agreeing the scope and receiving the access we need. The full $2,500 is credited against a build or retainer signed within 30 days of audit delivery. You can take the roadmap and stop there. Our Scope Guarantee applies: if we don't deliver to the approved scope, you don't pay.

Payment terms

One-off projects require a 50% deposit before work starts, with the remainder due on delivery. Retainers are billed monthly at the start of each cycle. Our commitment is simple: if we don't deliver, you don't pay.

Intellectual property

Upon receipt of full payment, all deliverables — code, designs, and assets — are yours. We retain the right to showcase the project in our portfolio and reference it in marketing materials, unless you request otherwise in writing.

Post-launch support

All one-off projects include 30 days of bug-fix support after launch at no additional charge. After that, ongoing support is available as a monthly build, scoped on your call.

Cancellation

Retainers can be paused or cancelled at any time with 30 days' notice — no lock-ins. For one-off projects, you receive a full refund if cancelled before development starts. Once development has begun, the deposit is non-refundable but covers all work completed to that point.

SMS consent and opt-out

JoinOurBuild is operated by Zarian Lewis, a sole proprietor based in Houston, Texas. By texting START to +1 844-783-9655 you agree to receive business operations text messages from JoinOurBuild: build and deployment status, client-project alerts and approval requests. No marketing messages are sent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; you will get one confirmation and no further messages. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your phone number.

Contact

Questions about these terms? Reach us at hello@joinour.build.